Warranty Policy

1. Limited Warranty Coverage

This warranty applies only to products purchased directly from Refrigegate and is extended only to the original purchaser. Refrigegate warrants that our HVAC refrigerant products will be free from manufacturing defects and will arrive in good condition when shipped according to our standard procedures.

This limited warranty is provided in addition to any manufacturer warranties that may apply to specific products. The terms of this warranty are designed to provide clear, fair protection while maintaining the safety standards required for refrigerant products in the HVAC industry.

2. Warranty Period and Coverage Scope

The warranty period for claiming a manufacturing defect or shipping error is 30 days from the date of delivery as confirmed by the shipping carrier's delivery receipt. This timeframe ensures product safety, regulatory compliance, and allows sufficient time for inspection and identification of covered issues.

Coverage is limited to products that remain in their original, factory-sealed condition with all manufacturer labels, safety seals, and certification markings intact. Products must not have been opened, used, installed, or tampered with in any way to maintain warranty eligibility.

Any claims made after the 30-day period will not be eligible under this warranty due to safety regulations governing refrigerant products and industry standards for handling hazardous materials.

3. What Is Covered Under Warranty

Manufacturing Defects: Products that are confirmed to be defective due to manufacturing flaws that affect functionality, safety, or performance standards. This includes defects in materials, workmanship, or production processes that occurred before shipment from our facility.

Shipping Damage: Products that arrive damaged or were damaged during transit due to carrier mishandling, inadequate packaging protection, or shipping-related incidents. Damage must be reported within 24 hours of delivery with photographic evidence.

Incorrect Shipments: Products that were shipped incorrectly due to our error in order processing, including wrong product models, incorrect quantities, or products that do not match the confirmed order specifications.

All covered warranty claims will be resolved through replacement of the defective product with an identical or equivalent product, or by issuing a full refund to the original payment method, at Refrigegate LLC's sole discretion.

4. What Is Not Covered Under Warranty

Customer-Related Damage: Damage resulting from improper storage, handling, transportation, or use by the customer after delivery.

Installation Issues: Damage caused by accidents, misuse, negligence, or installation by non-certified technicians.

Opened or Used Products: Products that have been opened, used, installed, or are not in their original, factory-sealed condition.

Packaging Cosmetics: Cosmetic issues with packaging that do not affect the product's integrity, functionality, or safety.

Normal Wear and Environmental Factors: Damage from normal wear and tear, environmental conditions, corrosion, or deterioration over time.

5. Warranty Claim Process

Step 1 - Contact Us Promptly: You must contact our customer service team within the 30-day warranty period. Email us at support@Refrigegate.com or call us at +1 408-802-2764.

Step 2 - Provide Documentation: Please provide your order number, detailed description of the issue or defect, and clear photographic or video evidence of the problem.

Step 3 - Claim Evaluation: Our technical team will evaluate your claim based on the information provided.

Step 4 - Resolution: Approved claims will be resolved through product replacement or refund processing.

6. Remedy and Resolution Options

If a warranty claim is determined to be valid and covered by this warranty, Refrigegate LLC will, at our sole discretion, provide replacement or refund.

7. Return and Inspection Procedures

Return shipping costs for warranty-covered items are paid by Refrigegate LLC.

8. Manufacturer Warranty Coordination

Many products sold by Refrigegate also carry manufacturer warranties.

9. Safety and Regulatory Compliance

All warranty procedures comply with applicable safety and regulatory standards.

10. Commercial and Bulk Order Warranties

Commercial customers and bulk order purchasers may have modified warranty terms negotiated at the time of sale.

11. Limitation of Liability and Disclaimer

This limited warranty is the only warranty provided by Refrigegate LLC.

12. Warranty Transfer and Assignment

This warranty is non-transferable and applies only to the original purchaser who bought the product directly from Refrigegate.

13. Warranty Record Keeping and Documentation

Customers should retain all purchase documentation for warranty reference.

14. Contact Information for Warranty Support